Responsible Gambling

At Casino Stay, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Stay operates in full compliance with Australian gambling regulations and holds a valid licence issued under the applicable Australian state and territory legislation. We take our duty of care seriously and actively work to prevent problem gambling, protect vulnerable individuals, and promote responsible gaming practices across our platform.

Our responsible gambling framework is regularly reviewed and updated to align with the latest guidelines from the Australian Gambling Research Centre (AGRC) and the Australian Communications and Media Authority (ACMA).

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or social responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or anxiety
• Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Casino Stay provides a range of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period before they can be increased.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account for gambling purposes.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Casino Stay for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will cease, and you will not be able to reopen your account until the exclusion period has expired (for temporary exclusions) or at all (for permanent exclusions).

To activate self-exclusion, please contact our Responsible Gambling team directly:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Phone: 1800 STAY RG (1800 782 974) — free call within Australia, available Monday to Friday, 9:00 AM – 6:00 PM AEST

National Self-Exclusion Register — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online or by calling 1800 238 786. Casino Stay is fully integrated with BetStop and honours all registrations in real time.

Protecting Minors

Casino Stay strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We conduct age verification checks on all new accounts and may request additional documentation at any time to confirm a player's age and identity.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available to Australian families:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in Australia

If you or someone you know is experiencing difficulties related to gambling, free, confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online

Australia's national online gambling support service, funded by state and territory governments.

• Website: www.gamblinghelponline.org.au
• Phone: 1800 858 858 (free call, 24/7)
• Online Chat: Available via the website

Lifeline Australia

Crisis support and suicide prevention services.

• Website: www.lifeline.org.au
• Phone: 13 11 14 (24/7)

Beyond Blue

Mental health support for anxiety, depression, and related issues often associated with problem gambling.

• Website: www.beyondblue.org.au
• Phone: 1300 22 4636 (24/7)

Financial Counselling Australia

Free financial counselling for people experiencing financial hardship related to gambling.

• Website: www.financialcounsellingaustralia.org.au
• Phone: 1800 007 007 (Monday to Friday, 9:30 AM – 4:30 PM AEST)

Gamblers Anonymous Australia

Peer support meetings for people affected by problem gambling.

• Website: www.gamblersanonymous.org.au

Tips for Gambling Responsibly

• Set a budget before you start and stick to it — only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Never chase your losses
• Take regular breaks and set time limits for your sessions
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Talk to someone you trust if gambling is causing you concern

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is here to assist you with any concerns, questions, or requests related to your gambling activity. We treat all enquiries with the utmost confidentiality and care.

• Email: [email protected]
• Phone: 1800 STAY RG (1800 782 974) — free call within Australia, Monday to Friday, 9:00 AM – 6:00 PM AEST
• Live Chat: Available 24/7 via the Casino Stay website
• Postal Address: Casino Stay Responsible Gambling Team, PO Box 1042, Sydney NSW 2001, Australia