Privacy Policy

Effective Date: 1 June 2026

Welcome to the Privacy Policy of Stay Casino ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.staycasino.au (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following data about you:

Personal Identification Information: name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: username, password, transaction history, game preferences, and account balance.
Payment Information: credit/debit card details, bank account information, and other payment method data.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you when you provide it to us, such as when you register an account, make a deposit, or contact customer support.
Automatically through your use of our Site, including via cookies and other tracking technologies.
From third parties, such as payment processors, identity verification services, and marketing partners.

3. Use of Your Information

We use your information to:

Provide, operate, and maintain our Site and services.
Verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
Process your transactions and manage your account.
Communicate with you, including sending account updates, promotional offers, and customer support responses.
Improve our services and develop new products.
Detect, prevent, and address fraud, security, or technical issues.
Comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with:

Service providers and partners who perform services on our behalf, such as payment processors, identity verification agencies, and IT service providers.
Regulatory authorities, law enforcement, or other government bodies as required by law or to protect our rights.
Other third parties with your consent or as otherwise disclosed at the time of collection.

We do not sell your personal information to third parties.

5. International Transfers

Your information may be transferred to, and maintained on, servers located outside Australia. By using our Site, you consent to the transfer of information to countries that may have different data protection laws than your country. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under the Australian Privacy Principles and applicable laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory exceptions.
Object to or restrict processing of your personal data.
Withdraw consent where processing is based on your consent.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The "Effective Date" at the top indicates when this policy was last updated.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Stay Casino Privacy Team
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia